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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Unable to connect to IQfeed

Author	Topic: Unable to connect to IQfeed (5 messages, Page 1 of 1)
tradinoncoffee -Interested User- Posts: 38 Joined: Dec 9, 2004	Posted: Jul 31, 2005 06:38 PM Msg. 1 of 5 Experiencing connection problems. Connection manager seems to be bouncing between servers and status switches from Connected to Not Connected. Are the servers down for some kind of maintanence? Tradinoncoffee
Bill Atkinson -Interested User- Posts: 5 Joined: Aug 5, 2004	Posted: Jul 31, 2005 07:09 PM Msg. 2 of 5 I am following the FOREX market and I have been trying to connect to DTN.IQ since 5:20 PM EDT. I am using the IQConnection Manager for real time quotes. I have sent an email to support@iqfeed.net with no responce as of 8:00 PM EDT. This is no way to run a production service.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 08:43 PM Msg. 3 of 5 We are looking into the issue and I will post more when we have some information on what is causing the problem. Jay Froscheiser DTN - Trading Markets
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 08:51 PM Msg. 4 of 5 for the past 5 minutes, I have been able to connect without issue. It looks like the problem has been resolved. I will be looking into the cause and will communicate here when we know more. Jay Froscheiser DTN - Trading Markets
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 09:04 PM Msg. 5 of 5 The issue was tracked to an individual who's software was making an unreasonably large number of connections to our server. Because of a bug in our load balancing system, the server that user was connected to was showing as the least loaded and thus all new connections were attempting to login to that server as well. We have blacklisted that user and the problem should no occur again. We have had a new version of the load balancer in test for weeks and hope to get it released soon Jay Froscheiser DTN - Trading Markets