Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum
"I started a trial a few weeks back before the market went wild. DTN.IQ didn’t miss anything and beat my other provider. I decided to stay with you because of the great service through all the volatility." - Comment from Mike
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"Interactive Brokers tick data was inconsistent, so I have switched to using DTN exclusively. It is great to no longer have to worry about my datafeed all day long." - Comment from Philippe
"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum
"If someone needs the best quality data and backfill beyond what their broker provides at a rate that is the best in the industry, I highly recommend IQFeed." - Comment from Josh via Public Forum
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »Customer Tech Support?
Author Topic: Customer Tech Support? (5 messages, Page 1 of 1)

stargazer
-Interested User-
Posts: 8
Joined: Jun 28, 2006


Posted: May 16, 2008 10:17 AM          Msg. 1 of 5
Is anyone working in Customer Service? I've sent 2 emails yesterday regarding the problem I'm having re-installingthe IQFeed software and there's been no response. No data feed - No trading!
Dave

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: May 16, 2008 10:29 AM          Msg. 2 of 5
Hi Dave-

My apologies, our email system has been down and it's been a mess getting to the emails coming in. What sort of trouble have you had installing IQ Feed? I will email you at the address listed on the forums, or if you like, please call support at 1-800-763-9959.

Kind regards,

Sarah
DTN Trading Markets

stargazer
-Interested User-
Posts: 8
Joined: Jun 28, 2006


Posted: May 16, 2008 10:43 AM          Msg. 3 of 5
Problems started when I upgraded winXP to service pack 3. Major problems with this upgrade - Beware - research before you upgrade. Had to restore to a previous point in time. Got most of my programs, devices working. But IQ feed won't re-install correctly. I sent complete details in the emails. Tried re-install about 8 times. Do you have my emails now? Then I will call support.
Dave......

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: May 16, 2008 10:47 AM          Msg. 4 of 5
Dave, I do not have your emails that I can trace at the moment. I have just installed XP Service pack 3 this week with no isses. I will wait for your call.

Sarah

David
-DTN Evangelist-
Posts: 113
Joined: May 7, 2004

I'd rather be...


Posted: May 16, 2008 02:25 PM          Msg. 5 of 5
FWIW:

I have installed the SP3 on three machines, two that have installed and run the new IQFeed client 4.4.0.3. I found no issues. One machine was recently purchased the other several years old with a long list of Win updates.

On a new install like this I always do a full reboot of the system (power-down, not just a restart) before doing the download and install from M$. I also do a 'CHKDSK' on it to make sure that the hard drive structure is OK. To do so go to properties on the boot drive (right mouse click on the drive in Windows Explorer) and select Tools tab then under Error-checking click on "Check Now". The next time the system is started it does its checking and repairing if necessary.

On Vista I finally had to replace the computer with one that has WinXP - too many issues kept coming up - I did like the new interface and many of its new features, I did 'want' it to run OK. However I could not even get it to install the first service pack for Vista - this on a 2 week old computer from Dell - so I gave up and went back to WinXP.

GL!

David

IQXP Software
http://www.iqxp.com

LiveWire Update Service
PO Box 1417
Fairfield, IA 52556
641-472-8393
http://www.livewire-cablesoft.com/
 

 

Time: Sun May 15, 2022 11:45 PM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003