Trying to login using the same account I had for over a year and getting "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance. (2) : 2"

Also, no Customer support is available over the weekend and Futures Markets open in less than 4 hours!!!!

I've seen this, too, but I thought it was due to local connection issues.

My systems are running in AWS. I see this in US-West and US-East regions. Don't think it is local issue. Hopefully IQ Feed can fix it before 6pm EDT.

I can log into IQFeed successfully at the moment.

I've seen the problem you reported occasionally over the past month. I have confirmed physical disconnects, though, and restarting my app always solved the IQFeed issues, so I had guessed the disconnects were responsible. Given your evidence, I'm reconsidering.

Thanks for advise. I tried restarting Ninja, but so far no success. I've been using IQFeed every day on two systems with two different logins for couple of years now and have never seen this before. I'll try rebooting everything next. Hopefully that helps. Thanks again.

Reboot didn't do much. I have Kinetick data but use it with IQFeed. I was able to connect to Kinetick direct without issues, but going over IQFeed still doesn't work.

mrez114,


This is the source of the issue. This was never intended to work and that loophole has been closed.

If you are only using your account with NT software (as intended with Kinetick data accounts), then changing your adapter settings is all you need to keep working as you always have.

If you were using your Kinetick account with other 3rd party software, then you will need a full IQFeed account to continue at the same level of service going forward.



taa_dtn, it looks like you're running 6.2.0.23. There was a bug fixed in IQFeed 6.2.0.25 relating to your description of the issue, and it most often triggers on reconnections, so you're likely correct it's related to local connection issues but it's was a bug in our code. I recommend upgrading and seeing if the issue still persists for you.

Thanks for the update Steve. We moved to IQ Feed connection on NT per suggestion from DTN couple of years ago because Kinetick connection was not stable but IQ Feed was. Our trading is fully automated, so we need the connection to stay on from Sunday through Friday evening and Kinetick connection wasn't. Since both are owned by DTN, do you know if Kinetick connection is more reliable now?

I do not keep up with their development very closely. You will need to contact Kinetick support for those discussions.


Kinetick is not owned by DTN. It is owned by NinjaTrader and they do all of the support/development for it. DTN's role here is a data provider.

Thanks, Steve. I've upgraded.