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»Forums Index »Product Support »General Product Announcements »Data Outage - IQ Feed
Author Topic: Data Outage - IQ Feed (3 messages, Page 1 of 1)

DTN_Stephen
-DTN Guru-
Posts: 437
Joined: Aug 22, 2014


Posted: Apr 12, 2021 09:43 AM          Msg. 1 of 3
DTN is currently experiencing data difficulties with equities processing and are actively working on the problem. This impacts IQFeed, DTN IQ and Forex Only. Our team is working to solve the issue immediately. We will send a follow up message when the issue has been resolved."

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

DTN_mark_e
-Interested User-
Posts: 38
Joined: Sep 25, 2014


Posted: Apr 12, 2021 10:44 AM          Msg. 2 of 3
The issue with the IQ equity data has been identified and remedied.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net

DTN_Stephen
-DTN Guru-
Posts: 437
Joined: Aug 22, 2014


Posted: Apr 12, 2021 03:00 PM          Msg. 3 of 3
The data difficulties we had this morning processing equities, Forex, and Tenfore data was resolved at 10:09 am CDT. On behalf of DTN, we sincerely apologize for issues this has caused you. The problem was related to the automatic addition of a new symbol not formatted as expected. This prevented other equity data from processing. We have temporarily removed this data set which has restored our backend process to run again. In addition, we will be restoring the history of the missing data over the next few days. DTN is working to fortify our software make sure this error does not happen again in the future. Thanks again for your business, and please reach out with any questions.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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