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"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
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"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Phone/Email support temporarily unavailable
Author Topic: Phone/Email support temporarily unavailable (2 messages, Page 1 of 1)

DTN_Gary_Stephen
-DTN Guru-
Posts: 394
Joined: Jul 3, 2019
Posted: Sep 28, 2020 06:58 PM          Msg. 1 of 2
IQFeed/DTN IQ/ProphetX Support cannot be reached at this time due to a widespread issue with Office 365 (https://twitter.com/MSFT365Status/status/1310696819135901696?s=20). We will respond as soon as possible. We apologize for any inconvenience this may cause.
Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

DTN_Gary_Stephen
-DTN Guru-
Posts: 394
Joined: Jul 3, 2019
Posted: Sep 28, 2020 07:14 PM          Msg. 2 of 2
UPDATE: This issue is now resolved, and our support team is available as normal.
Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist
 

 

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