DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post

"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry

"IQFeed version 4 is a real screamer compared to anything else I have seen." - Comment from Tom

"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan

"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum

"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim

"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email

"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.

"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger

"Thank you so much - awesome feed, awesome service!" - Comment from Greg via Email

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »Data and Content Support »Not receiving any live upate from DTNIQ

Author	Topic: Not receiving any live upate from DTNIQ (2 messages, Page 1 of 1)
paul123 -Interested User- Posts: 1 Joined: Jan 12, 2005	Posted: Jan 12, 2005 10:18 AM Msg. 1 of 2 I am facing a PC problem which cannot be resolved. The system I am using is Windows XP SP2, with latest patch today from Microsoft. Somehow there is no update on the screen even when I called up the Snatch Quote. I've went to the extent of deleting the internet firewall and antivirus software, and uninstall/re-install the DTN latest copy downloaded from the web. Can anyone provides any suggestion how I should proceed from here? Thanks!!! Regards, Paul Paul
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jan 19, 2005 05:43 PM Msg. 2 of 2 Paul, I have to first appologize that this post wasn't replied to. I am not sure how it was missed. If you aren't getting any data when pulling up various windows, most likely the login wasn't able to get connected to an available server. If this is something that happens constantly, it sounds like a firewall or registry corruption. The way the login process works, is DTN.IQ contacts our servers for a list of available quote servers (for redundancy and load balancing). DTN.IQ then loads that list into your registry, to be used later by the apps. If you don't get a valid server back or DTN.IQ has trouble writing the information to the registry, when looking at IQconnection Manager, you will see a blank IP address and port. If, however, you do see an IP and port in the connection manager but you can't get data, the connection to that IP and port may be blocked. Our support group can walk you through trying to ping or connect to those ports to see if it is something we can help you resolve. We are also working on a new diagnostics tool that, when ready, will be able to help troubleshoot these kind of connection issues as well. Hopefully, since your post, you have been able to get going. If not, please don't hesitate to contact our support group via phone, email or RT chat so we can get you up and running. Thanks Jay Froscheiser DTN Market Access, LLC.