DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"I'm very glad I switched to IQFeed. It's working perfectly with no lag, even during fast market conditions." - Comment from Andy via Email

"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum

"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post

"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim

"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah

"The service is great, I see a noticeable improvement in my volume profiles over [broker]'s data feed" - Comment from Larry

"Excellent datafeed !!!" - Comment from Arely

"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email

"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken

"It’s so nice to be working with real professionals!" - Comment from Len

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »Data and Content Support »Downloading Data via Sierrachart

Author	Topic: Downloading Data via Sierrachart (6 messages, Page 1 of 1)
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: May 27, 2012 08:57 AM Msg. 1 of 6 Since a few weeks I have problems downloading data via Sierracharts. These are weekly charts, I open them at the weekends only. Data for about 10 of 24 charts are wrong, but are corrected when I go to each chart and direct Sierrachart to refresh all data for the symbol. The good people from Sierrachart claim that DTN is sending wrong data, so would you please take a look at it? As example I have attached a text-files for EURUSD: the first part showing the (wrong) last few entries after the initial download and the second part the data after refreshing. File Attached: LastTwoWeeksEURUSD merged with after refresh.txt (downloaded 1628 times)
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: May 28, 2012 05:04 PM Msg. 2 of 6 Hello FGBL07, What is the actual symbol you are looking at within Sierra Charts for EURUSD? Are you looking at the Future contract @EU#, @EUM12, or are you looking at the FOREX currency pair EURUSD.FXCM or EURUSD.COMP? Thanks Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: May 29, 2012 01:32 AM Msg. 3 of 6 I'm using the symbol EUS$Y. But this problem is probably resolved: Sierrachart has made some changes to their program. They claim that DTN changed a protocol. Whatever, I'll test their new version this weekend. Many Thanks for your help.
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: Jun 2, 2012 08:20 AM Msg. 4 of 6 I just downloaded the weekly data again and the changes made by Sierrachart seem to work, the charts look alright now. There is one chart for which the high of this week is wrong by a factor of 100 (decimal is missing): ASX All Ordinaries, Symbol SYDI.X, see attachment. Many Thanks. File Attached: WrongWeeklyDataforSYDIX.txt (downloaded 1574 times)
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Jun 3, 2012 11:16 PM Msg. 5 of 6 Hello FGBL07, I am seeing the same thing here and have reported it to our Market Data Services Dept. for correction. If you have any other problems or questions please let us know. Thanks. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Jun 4, 2012 05:37 PM Msg. 6 of 6 Hello FGBL07, the symbol SYDI.X has been corrected. You should be able to refresh your data to see the correction. If you have any other problems please let us know. Thanks. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614