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»Forums Index »Product Support »Data and Content Support »Globex market depth broken
Author Topic: Globex market depth broken (4 messages, Page 1 of 1)

skunk
-DTN Evangelist-
Posts: 249
Joined: May 7, 2004


Posted: Feb 15, 2010 09:11 AM          Msg. 1 of 4
The market data feed for all globex symbols has not worked since Friday

skunk
-DTN Evangelist-
Posts: 249
Joined: May 7, 2004


Posted: Feb 15, 2010 09:19 AM          Msg. 2 of 4
Please ignore. After a couple of reconnects, I connected to a working server.

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Feb 15, 2010 09:19 AM          Msg. 3 of 4
Hello Skunk, it looks like we do have a problem on the 148 servers with Market Depth. I have reported it to our Market Data Services dept for investigation and correction. They are working correctly on the 156 servers. So if you disconnect then reconnect check the IQ Connection Manager to see what server you are on and you should be able to access the Market Depth again.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614

skunk
-DTN Evangelist-
Posts: 249
Joined: May 7, 2004


Posted: Feb 15, 2010 10:18 AM          Msg. 4 of 4
Thanks Curtis. I am currently connected to 66.112.156.224 and the market depth is fine.
 

 

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