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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Dax Futures not updating

Author	Topic: Dax Futures not updating (11 messages, Page 1 of 1)
bhatia_ash -Interested User- Posts: 6 Joined: Aug 11, 2008	Posted: Feb 4, 2009 06:26 AM Msg. 1 of 11 Hi.. Dax data is not updating.. last update was around 11:31 (UK Time). Pls check
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Feb 4, 2009 06:37 AM Msg. 2 of 11 Hello bhatiat_ash, I am seeing the same thing here and I am investigating this as we speak. As soon as I have an answer I will reply here. Thanks. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Feb 4, 2009 06:39 AM Msg. 3 of 11 no works. I think is a problem in market. If the data have not been missed, please refill the charts asap when the connection has been recovered. Regards.
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Feb 4, 2009 07:08 AM Msg. 4 of 11 Hello, It looks like there is a technical issue at the exchange and has halted all trading for the moment. Unfortunately we do not currently have an ETA of when this be resolved. We should have more information here shortly however and I will let you know. Thanks. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Feb 4, 2009 07:45 AM Msg. 5 of 11 Works! Please, try to recover the lost data, all or part of them. Regards.
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Feb 4, 2009 08:16 AM Msg. 6 of 11 Hello, Unfortunately there is no data available for the downtime since the exchange directly halted trading, so there is no way to fill in this data. Thanks. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Feb 4, 2009 08:54 AM Msg. 7 of 11 As far as I know, there have been two cut off. The first was until 7:20 ET and it not reach all the market. Therefore, there is data until 7:20 ET, in fact, I already have this data from another vendor in other software. After this time, the market was fully stopped and these data are lost. Please, fill the data until 7:20 ET asap. Regards.
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Feb 4, 2009 09:12 AM Msg. 8 of 11 I need the data from XGH9 and SWH9 THANKS
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Feb 4, 2009 10:21 AM Msg. 9 of 11 Hello Sersan, From what I found out there is no data available for the time that they halted trading at 6:30 this morning till 7:20 this morning. since the exchange did this and from what I can see on the Eurex exchange's website for the XGH9 they are not even showing trades for that time period, just a flat line until they resumed trading. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Feb 4, 2009 11:21 AM Msg. 10 of 11 Curtis, it is clear that my other vendor has not been invented the data, so, in somewhere he has obtained them. I assure you that I am seeing just now a chart with data until 7:20 ET (13:20 dax time). Maybe I could send you a txt file with the data. Regards.
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Feb 4, 2009 12:00 PM Msg. 11 of 11 Hello Sersan, Yes can you please send us that text file to support@iqfeed.net or upload it here so we can take a look. Thanks. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614