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»Forums Index »Product Support »Data and Content Support »Sunday 16:05 ET and no ticks
Author Topic: Sunday 16:05 ET and no ticks (8 messages, Page 1 of 1)

skunk
-DTN Evangelist-
Posts: 249
Joined: May 7, 2004


Posted: Aug 24, 2008 03:05 PM          Msg. 1 of 8
Please kickstart the server and/or the ops that are supposed to be watching it

dtn mike driscoll
-Active Trader Management-
Posts: 75
Joined: Dec 20, 2004


Posted: Aug 24, 2008 04:09 PM          Msg. 2 of 8
Thank you for posting this issue. Our Engineers are looking into this matter. We apologize for this inconvenience.

multitrak
-Interested User-
Posts: 20
Joined: May 23, 2005


Posted: Aug 24, 2008 05:10 PM          Msg. 3 of 8
well, it's now 5:10pm central, globex has been open for 10 minutes, still no ticks, and my symbol portfolio is only advised on less than half the symbols (8/20) and the rest are listed as "not found." what's going on guys? currently on server 66.112.148.224, running DS with IQ client 4.4.0.3.
Edited by multitrak on Aug 24, 2008 at 05:12 PM

David
-DTN Evangelist-
Posts: 113
Joined: May 7, 2004

I'd rather be...


Posted: Aug 24, 2008 05:25 PM          Msg. 4 of 8
Starting yesterday I was not getting back any information on many symbols - today it has continued and after looking 'inside' I see that I am getting 'not found' on the symbols. I tried the DTN test programs and got the same results.

This is a serious issue!

Thanks and GL!

David

PS: I'm tyring to do a new version release tonight and this is not helping!

IQXP Software
http://www.iqxp.com

LiveWire Update Service
PO Box 1417
Fairfield, IA 52556
641-472-8393
http://www.livewire-cablesoft.com/

DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004

DTN IQFeed/DTN.IQ/DTN NxCore


Posted: Aug 24, 2008 05:27 PM          Msg. 5 of 8
This is being actively worked on by our development and operations staff.

Jay Froscheiser
DTN - Trading Markets

dtn mike driscoll
-Active Trader Management-
Posts: 75
Joined: Dec 20, 2004


Posted: Aug 24, 2008 05:29 PM          Msg. 6 of 8
Engineers are currently working on this issue. Symbols are showing as invalid, including globex symbols. This issue is critical and our engineers are working to resolve it as quickly as possible.

DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004

DTN IQFeed/DTN.IQ/DTN NxCore


Posted: Aug 24, 2008 06:06 PM          Msg. 7 of 8
The problems have been corrected and users should be able to set a watch and receive historical data on all symbols now.

Jay Froscheiser
DTN - Trading Markets

David
-DTN Evangelist-
Posts: 113
Joined: May 7, 2004

I'd rather be...


Posted: Aug 24, 2008 06:45 PM          Msg. 8 of 8
Looks good here!

Thanks!

All is well that ends well

David

IQXP Software
http://www.iqxp.com

LiveWire Update Service
PO Box 1417
Fairfield, IA 52556
641-472-8393
http://www.livewire-cablesoft.com/
 

 

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