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»Forums Index »Archive (2017 and earlier) »Data and Content Support »why are we not getting the full 8 calendar days of tick data as promised?

Author	Topic: why are we not getting the full 8 calendar days of tick data as promised? (2 messages, Page 1 of 1)
multitrak -Interested User- Posts: 20 Joined: May 23, 2005	Posted: Feb 2, 2008 11:57 AM Msg. 1 of 2 i quote from your iqfeed website: "8 calendar days of tick (every regular session trade) " NOT TRUE!!! i'm only getting 4 days of tick data now, but only if i download it on fri, 3 days on sat, and only 2 days on sun. either deliver the tick data as promised or change the frigging website and quit lying about what is promised verses what is actually delivered. i'm paying the 8 calendar days of tick data, so figure out a way to deliver it or cut your prices to reflect the new reality (highly unlikely). i used to be able to refresh the prior weeks worth of tick data on all my symbols on sunday. not any more. i've put up with this crap to give you a break with the increased surge of ticks, but if your servers can't handle the extra load, then i'm out of here.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Feb 2, 2008 12:01 PM Msg. 2 of 2 Hi multitrak and thanks for taking the time to post. We have a new tick server in QA and it is currently scheduled for release next weekend. This will not only allow us to provide the 8 days, but also increase it down the road. It also adds exchange tick correction to our tick and minute data, so there are additional enhancements included. Happy trading to you.. Jay Froscheiser DTN - Trading Markets