DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"I have to tell you though that using the IQFeed API is about the easiest and cleanest I have seen for some time." - Comment from Jim

"If someone needs the best quality data and backfill beyond what their broker provides at a rate that is the best in the industry, I highly recommend IQFeed." - Comment from Josh via Public Forum

"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark

"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum

"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat

"You have an excellent product !!!!!!" - Comment from Arely

"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email

"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum

"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum

"Can I get another account from you? I am tired of ******* going down so often" - Comment from George

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Updating

Author	Topic: Updating (5 messages, Page 1 of 1)
conr -Interested User- Posts: 48 Joined: Feb 13, 2007	Posted: Feb 1, 2008 12:49 PM Msg. 1 of 5 I am running Sierra Chart version 251. Every morning when I start up, I have edit the data because it is not updating properly. Sierra had me send them a log and couldn't find a problem. Attached is a link with the transcript and log. Using version 4.2.1.4 http://supportboard.sierrachart.com/showthread.php?p=84273#post84273 Please help. Thank you.
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: Feb 1, 2008 12:56 PM Msg. 2 of 5 Hello, I would first suggest downloading the current version of IQ Feed. http://www.iqfeed.net/index.cfm?displayaction=support§ion=download If this does not correct the download issue, you will want to run the IQ Feed Diagnostics application. To do so, click on Start, All Programs, IQ Feed 4.3.0.3, then Diagnostics. In the Test Equity field, use the symbol @YMH8, then click Test. Along the left hand side of the screen, you should see a series of checkmarks. DTN HistoryCOM should be checked. Please let me know the results of the diagnostics, a screenshot is helpful. It may be easier for you to contact us at support@iqfeed.net or by calling 1-800-763-9959. Kind regards, Sarah DTN Trading Markets
conr -Interested User- Posts: 48 Joined: Feb 13, 2007	Posted: Feb 7, 2008 07:01 AM Msg. 3 of 5 I upgraded to the 4.3.0.3 and still getting the same problem. Below is a log from Sierra after I opened the application and I also attached a screen shot of the IQFeed Diagnostics. Thank you. Software version: 254 - 2008-02-07 06:50:41 Usage end date: 2008-11-22. Current service level: 4 - 2008-02-07 06:50:41 Active service: DTN IQFeed - 2008-02-07 06:50:41 Time zone: -6:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) - 2008-02-07 06:50:41 Program path: C:\SierraChart 1\ - 2008-02-07 06:50:41 Loading DTN IQFeed... - 2008-02-07 06:50:41 Waiting for IQFeed to respond with a callback. - 2008-02-07 06:50:46 Connecting to DTN IQFeed Level 1 port (5009)... - 2008-02-07 06:50:49 Connected to DTN IQFeed Level 1 port. - 2008-02-07 06:50:49 Connecting to DTN IQFeed Lookup port (9100)... - 2008-02-07 06:50:49 Connected to DTN IQFeed Lookup port. - 2008-02-07 06:50:49 Downloading intraday chart data for @YMU7 to the file @YMU7.mnd - 2008-02-07 06:50:49 Starting date and time: 9/20/2007 3:15:00 PM - 2008-02-07 06:50:49 Requesting 124 days of historical minute data. - 2008-02-07 06:50:49 Starting updates for: @YMH8 - 2008-02-07 06:50:49 Error downloading intraday data. IQFeed error: !NONE! - 2008-02-07 06:50:50 Received 0 records and wrote 0 records for @YMU7 - 2008-02-07 06:50:50 Intraday download COMPLETE for @YMU7 - 2008-02-07 06:50:50 Starting updates for: @YMU7 - 2008-02-07 06:50:50 Starting real-time intraday chart updates for @YMU7 - 2008-02-07 06:50:50 @YMH8 2008-02-05 Requesting historical chart data. - 2008-02-07 06:50:50 Requesting 3 days of historical daily data. - 2008-02-07 06:50:50 Received 0 records and wrote 0 records for @YMH8 - 2008-02-07 06:50:50 Daily download COMPLETE for @YMH8 - 2008-02-07 06:50:50 Downloading intraday chart data for @YMH8 to the file @YMH8.scid - 2008-02-07 06:50:50 Starting date and time: 2/6/2008 4:17:56 PM - 2008-02-07 06:50:50 Requesting 2 days of historical minute data. - 2008-02-07 06:50:50 Receiving intraday minute data for @YMH8 - 2008-02-07 06:50:50 Receiving intraday data for @YMH8 starting at 2/4/2008 5:50:50 AM - 2008-02-07 06:50:50 Received 3 records from 2/4/2008 5:50:50 AM to 2/6/2008 5:50:50 AM (2.0 days) and wrote 0 records for @YMH8 - 2008-02-07 06:50:50 Intraday download COMPLETE for @YMH8 - 2008-02-07 06:50:50 Starting real-time intraday chart updates for @YMH8 - 2008-02-07 06:50:50 Symbol Error: @YMU7 is unknown, unavailable, or improperly formatted. - 2008-02-07 06:50:50 File Attached: Screenshot - 2_7_2008 , 7_00_52 AM.jpg (downloaded 1710 times)
DTN_LorenF -DTN Technical Support- Posts: 228 Joined: May 11, 2004	Posted: Feb 7, 2008 08:44 AM Msg. 4 of 5 Conr The 1st thing, the @YMU7 is a expired contract, a invalid symbol now. Can you take it out of the symbol list. The rest of it we are looking at and will duplicate here to see.
conr -Interested User- Posts: 48 Joined: Feb 13, 2007	Posted: Feb 7, 2008 09:44 AM Msg. 5 of 5 I deleted the expired symbols. But so you know, I very rarely clear out the expired symbols and it has never been a problem.