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"I just wanted to say how happy I am with your service. I was able to download the API docs last week and I was able to replicate Interactive Brokers historical bar queries and realtime bar queries over the weekend. That was about one of the fastest integrations that I've ever done and it works perfectly!!!!" - Comment from Jason via Email

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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Login Failure

Author	Topic: Login Failure (7 messages, Page 1 of 1)
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 05:58 PM Msg. 1 of 7 First the company website, now I'm unable to login. IQFeed client is telling me: "Failure retrieving login information" Looks like some sort of less localized problem. Best regards, MK
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 3, 2007 06:03 PM Msg. 2 of 7 We are looking into the login issue. I have confirmed the issue and it should be resolved shortly. Jay Froscheiser DTN - Trading Markets
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Nov 3, 2007 09:14 PM Msg. 3 of 7 The login issue is resolved. We apologize for the inconvenience. At this time engineers are still looking into the issue with the symbol guide. We hope to have a resolution soon. Thanks mike
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 10:01 PM Msg. 4 of 7 Thanks Mike, no problem. Lazy sunday here anyhow, but this inconvience did mean I could not procrastinate some chores
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 09:20 AM Msg. 5 of 7 I received the same error message of "Failure retrieving login information" and have not been able to log-in. Now I receive the following message " Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance." I have not changed my service on my end. Any suggestions as to what happened?
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 4, 2007 10:16 AM Msg. 6 of 7 Jessica, Please send me a Private Message with your loginID and the product you are using with IQFeed (what software). We will look into your login issues and get it resolved. Thanks Jay Froscheiser DTN - Trading Markets
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 01:19 PM Msg. 7 of 7 Jay, I am sorry but how do I send a private message? As for your other question I am using Amibroker for the software. Everything was fine until a few days ago when this started to happen.