Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
Home  Search  Register  Login  Recent Posts
Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Archive (2017 and earlier) »Data and Content Support »WHY DOES YOUR COMPANY CONTINUE TO OPERATE WITH A TOTAL DISREGARD FOR YOUR CLIENTS
Author Topic: WHY DOES YOUR COMPANY CONTINUE TO OPERATE WITH A TOTAL DISREGARD FOR YOUR CLIENTS (1 messages, Page 1 of 1)

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005
Posted: May 23, 2007 10:46 AM          Msg. 1 of 1
DTN HAS AGAIN MADE MATERIAL CHANGES TO ITS DATAFEED WITHOUT ANY ADVANCE NOTICE TO CLIENTS OR ADEQUATE TESTING

THIS IS THE LATEST IN A STRING OF COMPLETE OUTRAGEOUS SCREWUPS BY DTN AND CONFIRMS YOUR COMPANIES TOTAL DISREGARD FOR THE INTERESTS OF YOUR CLIENTS

THESE INDEX SYMBOLS ALREADY HAD THE .X ADDED A LONG TIME AGO, WHY YOU SHIFTED THEM TO A NEW DATABASE WITHOUT BOTHERING TO TEST THE IMPLICATIONS OF THE MOVE IS BEYOND STUPIDITY. CLEARLY THE EXCHANGE RULES DID NOT CHANGE OVER THE WEEKEND, AND EVEN IF THEY DID, CLIENTS DESERVE A WARNING.

I WILL TRY TO DELETE THE EXISTING SIGNALS AND HOPEFULLY THE NEW ONES WILL GET ADDED TO MY DATABASE, BUT CLEARLY THIS IS SOMETHING THAT SHOULD HAVE BEEN DONE OVER THE WEEKEND, NOT IN THE MIDDLE OF THE WEEK, NOW AFTER LOSING A HALF A WEEK OF DATA.

I WILL LET YOU KNOW IF I HAVE ANY SUCCESS, IN THE MEANTIME WHY DON'T YOU SEE IF ANY ONE OF YOUR OTHER TRADESTATION CLIENTS HAS HAD SIMILAR PROBLEMS AND EXPLAIN HOW IT WAS SOLVED.

A COMPANY SYSTEM DESIGNED AROUND MAKING DRAMATIC CHANGES TO YOUR PRODUCT WITHOUT ANY NOTICE AND THEN WAIT TO HEAR ABOUT THE DISTASTERS YOU CREATE IS TOTALLY RECKLESS.

THERE IS NO LONGER ANY DOUBT YOU GUYS ARE COMPLETE MORONS AND HAVE NO SHAME IN CONTINUNG TO TREAT YOUR CUSTOMERS LIKE CRAP.

TELL JAY TO WAKE UP AND DO HIS JOB.
 

 

Time: Fri May 17, 2024 5:46 AM CFBB v1.2.0 6 ms.
© AderSoftware 2002-2003